I am so confused how to solve this because of the (1) and the (2)

SOLUTION
The formula required is:
[tex]d=\frac{M-\mu}{\sigma}[/tex]From the given values, it follows:
[tex]\begin{gathered} d=\frac{14-12}{4} \\ d=\frac{2}{4} \\ d=0.5 \end{gathered}[/tex]Therefore the required answer is d=0.5